Frequently Asked Questions
Do you accept cash?
No. For the safety and convenience of our customers and employees, we are cashless establishment. We accept all major credit and debit cards.
How do I book a tour?
All tour bookings are created online. Please call if you have any challenges.
What should I bring on the tour?
We encourage you to bring your camera, weather appropriate clothing and a sense of humor!
Can I bring drinks / food onboard the vehicle?
Yes, snacks and non-alcoholic beverages are allowed on our vehicles. This tour does not allow any type of open container alcoholic beverages onboard.
Can I smoke on the tour?
There is no smoking allowed on the vehicle. This includes, electronic cigarettes and vapes! No exceptions.
Where does the tour go?
We like to customize your tour if you have a Music City bucket list. If not, our professional guides will bring you by local attractions, historical spots, the riverfront, Broadway, Country Music Hall of Fame, farmers market, Marathon Village, Bicentennial Park, Centennial Park, museums, Music Row, & shopping destinations. We tailor our route to what you would like to experience and some must-see destinations.
Do you have parking space?
We have limited VIP parking that MUST be reserved in advance, but our property is right outside of downtown and short Uber or Lyft ride.
Do I pay upfront for my tour?
Yes, all tours are booked online. Payment in full at the time of booking is required in order to secure your reservation.
Should I tip my tour guide?
Our drivers and guides work hard to ensure that your experience is above par. Each one works for and greatly appreciates any tips received. The customary tip amount is 20%.
What is your cancellation policy?
We require 14 days advance notice to cancel and receive a refund. All tour cancelled inside the required 14 day window will not be refunded, we will issue a gift card to use toward a future booking. The gift card does expire.
What is your weather policy?
Our tours run rain or shine! All of our vehicles are equipped with a hardcover roof to protect from the elements. If the weather becomes unsafe, we will reach out to you for possible rebook or issue a refund.
Do you have rain canopies?
Yes! We have weatherproof canopies that are attached the vehicle to keep you dry! They so that you can still enjoy the sights of Nashville!